Terms & Conditions
BOOKING TERMS AND CONDITIONS
- "PARK CABINS" - When booking Park Cabins throughout the year a deposit of 1/3 of the total tariff will be required.
- "POWERED & UNPOWERED SITES" - For School Holidays and Public Holidays the total site fees are to be paid in full with your booking.
- Payments may be made by providing your credit card details by email or by advising them over the phone or made by Direct Deposit into our Bank Account.
Details of our account are
Mount Warning Holiday Park
Westpac Murwillumbah
BSB 032 584 Account No 169593
Please quote your Surname and Site/Cabin Number as your reference
BROKEN OR DAMAGED ITEMS
Any items damaged or broken during your stay, please report to the Office. Depending on the circumstances we will access whether the item is to be paid for. Items that are found to be broken, damaged or missing after your departure will be charged to your credit card.
CANCELLATION POLICY
- School Holidays and Public Holiday Weekend Bookings - Forfeit monies paid.
- Other times of the Year - Park Cabin Bookings
~ In excess of two weeks notice – Monies will be refunded less a $20 Administration Fee.
~ Less than two weeks notice – Forfeit of all monies paid – Management may allow a partial refund when evaluating the circumstances surrounding the cancellation.
RESPONSIBILITIES OF DOG OWNERS
- Prior arrangements are to be made with the Park before bringing your pets.
- Dogs are not permitted in Park owned Cabins, Amenities Blocks, the Shop or the Wilderness Rainforest area of the Holiday Park.
- They are permitted in the main area of the Park.
- They must be kept on a leash at all times.
- A $50 bond is to be lodged on arrival at the Park. This deposit will be refunded provided the commonsense rules handed out on your arrival are adhered to.
VISITORS
- Your Visitors are most welcome at the Holiday Park. It is your responsibility however to ensure that they have registered on their arrival. If there stay is for a period of 3 hours or less there is no charge.
- Whilst at the Park it is your responsibility to ensure that they abide by the Park Rules which are located at Reception, the Camp Kitchen and the Amenities Blocks.
- If their stay is for a duration in excess of 3 hours a $5 per head Visitors fee is to be paid.
- All Visitors, to fulfill our Government Regulations, Insurance and Security requirements, must leave the Park by Dusk or 7pm AEDST whichever is the earlier.
- They must call at the Office to sign out when departing.
- If your Visitors are staying the night at your Cabin or Site they must pay the appropriate fees.
EXCESSIVE NOISE OR OFFENSIVE BEHAVIOUR
Mount Warning Holiday Park is a family Park. Any person whilst staying on the Park who creates a nuisance to others on the Park will be asked to leave without refund of fees paid.
We look forward to your visit.
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